Learn About Our Support Plan

The Software Maintenance Agreement (SMA)

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As the global leader in SDS and chemical inventory management systems, SDSpro provides the opportunity for customers to purchase a low-cost, high value support plan called a Software Maintenance Agreement (SMA). An SMA purchase is important for you as it protects and increases the value of your initial investment.

What Does the SMA Cover?
  • Friendly┬áprofessional support
  • Advanced functionality and software enhancements
  • A human voice and team of people dedicated to your organization’s success
  • Unlimited technical assistance

*Over 90% of SDSpro customers renew

Software Upgrades
  • Receive new technologies and improvements as advances are built into SDSpro, adding value and functionality
  • Keep current with changing regulations to meet federal and state hazard communication requirements
  • Saves your company more money than purchasing individual software upgrades for each new version of SDSpro
Technical Support
  • Mission Critical Technical Support – includes professional technical support staff and online knowledge base
  • Fast, efficient, and personal assistance for any technical support matter
  • Online knowledge base for quick access – quick answers to technical questions
  • Accelerated implementation for system installation
Account Manager
  • A full-time dedicated account manager assigned to your organization
  • Individual attention and personalized results
  • Project supervision
  • Consulting